Frequently asked questions
  • Managed Private Clouds
  • How is traffic charged?
    Local, national and international bandwidth is INCLUDED in the per virtual machine shared facilities fee.

    You can optionally request reserved bandwidth resources by asking for a quotation.
  • Invoicing & payment
  • How do you invoice us?
    As we are an eco-friendly company, we generate PDF invoices and deliver them to you via e-mail.

    We generate invoices on the last day of each month, for services delivered during the current month.
  • What forms of payment does Swizzle accept?
    Our preferred method is direct credit, however we can also accept payment by credit card if you are happy to pay an additional 3% to cover the commission.
  • When is payment due?
    Your payment needs to appear in our bank account on or before the 20th day of the month in which it falls due.

    We recommend loading your payment into Internet banking for the previous business day to ensure we receive the funds on time.
  • Can we have different payment terms?
    If your accounts payable process requires a different payment date, or you are experiencing cash flow difficulties we are happy to negotiate a custom payment date for your invoices.

    Simply email us at accounts@swizzle.co.nz and we will be happy to help out.
  • What happens if we are late paying?
    Our policy is to make every reasonable attempt to contact you and ask for a payment plan. This ensures your server(s) stay running and we receive the money we are owed for the service we have been providing.

    As a total last resort we may shut one or more of your servers down until we have re-established communication and have a payment plan in place.